1.1 In these Terms of Business the following definitions apply: 

“The Company” – means: Leyland Cleaning services Ltd 

“Technician” means the individual (or sub-contractor) carrying out cleaning services on behalf of the Company. “Client” means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 to whom services are supplied by the Company. “Services” means the cleaning work carried out by the Company’s operatives. “Appointment” means the visit made by staff member/s to the Client’s home or business address by the technician in order to carry out the Service. 

1.2 The headings contained in these Terms are for convenience only and do not affect their interpretation.

2.1 These Terms and Conditions constitute a contractual legal agreement between the Company and the Client. 

2.2 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, via the company website or by other electronic means constitutes acceptance by the Client of these Terms and Conditions. 

2.3 Unless it has been confirmed in writing by a director of the Company, the Terms and Conditions given here are to prevail over any other terms of business or conditions of purchase proposed by the Client. 

2.4 No variation or alteration of these Terms and Conditions shall be accepted as valid unless it is has been confirmed in writing by the owner of the Company.

3.1 The Company reserves the right to amend the initial quotation provided by its representative, should the client’s originally stated requirements change. 

3.2 The Company reserves the right to be deemed not responsible for wear or discolouring of fabric becoming more visible once dirt has been removed (cellulosic browning which is caused by age deteriorating carpets, rugs, fabrics and upholstery), failure to remove old or permanent stains or odours that cannot be removed using standard carpet cleaning methods, existing damage or spillage that cannot be cleaned or removed completely.

4.1 Payment is due on completion of the service in the form of cash or card payment. 

4.2 For commercial clients payment is requested within 5 days of invoice. If payment is not made within this period, a charge of 15% on top of initial invoice due will be added to the debt. The Client agrees as part of this contract to pay this charge which represents our reasonable costs in collecting the unpaid amounts. 

4.3 Customers should understand that any late payments may be subject to additional charges if the Company incurs such charges in the event of being required to take legal action to collect late payment for its services. These charges include Debt Collection Agency Fees, Legal Costs, Court Fees and other reasonable costs.

5.1 Refunds will be issued only after the Company has been permitted to rectify any problems or perceived deficiency in the service it has provided.

6.1 If a customer discount requires a voucher, the Company will require the presentation of the relevant voucher before giving the discount. Failure to present in advance will mean no discount. 

6.2 The Company reserve the right to cancel any discounts or promotions without giving notice. 

6.3 A discount voucher cannot be used in conjunction with any other offers or promotions.  

6.4 No discount codes or vouchers are valid in December.

7.1 The Company shall not be liable under any circumstances for any loss, damage, delay, additional costs or compensation charge (whether direct, indirect or consequential) suffered or incurred by the Client arising from or any way connected with a late arrival of a technician at the Client’s address. The Company endeavours to arrive promptly and within a clearly stated and agreed timeframe for all booked work, but transportation problems, road conditions, breakdown of our equipment or vehicle issues are beyond our operatives’ control and sometimes results in delays. These unforeseen delays can sometimes necessitate re-scheduling. 

7.2 The Company reserves the right to be deemed not responsible for incomplete cleaning services due to the following occurrences: lack of water or power, a third party entering or present at the customer’s premises during the cleaning process. 

7.3 The Company reserves the right to be deemed not responsible for wear or discolouring of fabric becoming more visible once dirt has been removed, failure to remove old or permanent stains or odours that cannot be removed using standard carpet cleaning methods, existing damage or spillage that cannot be cleaned or removed completely. 

7.4 The Company cannot be held liable for cellulosic browning which is caused by age deteriorating carpets, rugs, fabrics and upholstery. 

7.6 Any household items or furniture moved by our technicians is at the clients risk and the company does not accept any liability for any loss or damages.

8.1 The Company holds full Public Liability Insurance policy. This policy covers claims caused by the owner. 

8.2 The Company may use the services of partner companies and sub-contractors. In cases of a customer’s claim where it is the partner company or the sub-contractor that delivers the service, the subcontractor will appoint their own insurance company to settle the claim. 

8.3 The Company has no liability in the event of a customer claim against a partner company or a sub-contractor if: the settlement is not what the customer wants or if the claim is void or cancelled.

9.2 In the event of the Client being dissatisfied with the service provided, the Company asks that the Client gives notification within 24 hours by calling 01772 452927.